Warranty & Guarantee
Built to last, guaranteed for peace of mind
From design to construction and beyond, we’re committed to delivering outdoor living spaces that stand the test of time. With our 3-year Craftsmanship Guarantee and clear, transparent process, you can relax knowing we’ve got you covered.
Guaranteed craftsmanship
From the moment we start planning your outdoor oasis, you’re in good hands. We’ll listen closely to your vision and create a space that’s beautiful, comfortable and built for maximum enjoyment. After construction, we’ll check in at 1 month and every spring during our 3-Year Craftsmanship Guarantee, to ensure you still love your space.
1 month & annual post construction check-ins
3-year craftsmanship guarantee
Transparent and worry-free process
We know new landscape construction can feel overwhelming. That’s why we focus on clear communication, keeping the process transparent and stress-free. You’ll receive weekly updates, and your project manager and foreman will stay in touch every step of the way. Plus, with access to your client portal, you can check daily photo updates and key project details anytime, anywhere.
Weekly updates during construction
Client portal with regular photo updates and project details
Premium construction, total peace of mind
Before construction begins, we’ll review the plans with you to make sure everything is perfect and confirm it meets HOA requirements. During construction, we follow best practices to ensure durability and top quality. When we’re done, you’ll have a 1-year warranty on landscaping and 3-year warranty on hardscaping.
1-year warranty on landscaping
3-year warranty on hardscaping
Warranty
Crafting with confidence, backed by our guarantee
Every outdoor living space is protected by our Craftsmanship Guarantee for hardscaping features and outdoor living spaces.
Plants
1-year warranty
One-time replacement for plants that die or show poor condition.
Covers trees (non-spaded), shrubs, perennials and ground cover.
Hardscape
3-year craftsmanship warranty
Comprehensive coverage on hardscape installations.
Covers paver settlement exceeding 3/8 inch, retaining wall stability, stone veneer integrity, water drainage issues and edge restraint repairs
Concrete
1-year warranty
Limited warranty covering workmanship and materials: structural integrity, installation quality, base preparation.
Carpentry installation
1-year carpentry craftsmanship warranty
Covered repairs include correcting any loosened deck boards, fascia or ceiling boards, trim, and fence posts.
Low-voltage lighting
1-year craftsmanship warranty
Covers fixture functionality, power supply and transformer issues, connection and wiring repairs and timer and control system operation.
Irrigation
1-year warranty
Complete coverage on system parts and labor.
Covers system adjustments, pressure issues, leak repairs, flow problems and controller operation.
Mortared flagstone
1-year warranty
Coverage includes workmanship while acknowledging: natural spalling or cracking is expected, initial sealing included; annual resealing recommended.
Artificial turf
1-year warranty
We will make repairs free of charge for the following covered damages:
If the seams connecting sections of artificial turf loosen or come apart
Nails and stakes loosen and fail to secure the turf to the underlayment or ground surface
Turf that appears loose due to an unsecured undersurface
The turf feels loose and you experience a sense of sinking or lack of support while walking on it
Electrical, plumbing and sub-contracting work
Contact our office in the event of problems with electrical, plumbing or sub-contracted work in your landscape. Any work performed by Nature's Way Landscapes professionals will be assessed and repaired for free. We will also provide next steps for any work done by sub-contractors or outside certified contractors.
Material manufacturers may provide warranties for registered materials
Contact our office for more details regarding these and other materials.
Sand and Sealer: These compounds are not covered by a warranty, but clients may contact our office to address gaps or incomplete work.
Plants, mulch and rocks are not covered by a warranty, and weeds will not be covered by a warranty.
Next Steps
Find your sanctuary in the great outdoors
Creating your outdoor retreat should be exciting, not stressful. With Nature’s Way, the process is seamless — and the result is a landscape you’ll love to live in.
Here’s how we make it happen:
Create
Craft
Escape
Book a Consultation
Ready to get started?
To book a consultation, please fill out the form below, call (303) 862-0952 or email info@natureswaypro.com.